A client service line can be regarded as a benefit for the end customers providing them with access to required information on products and services. Get ahead of your competitors with us!

We will be glad to provide you with comprehensive client service line activities in the scope requested by you, in language versions, on a 24/7 basis and with a guaranteed quality and availability.

We can use researches to find out what is the public awareness of your company or brand, satisfaction of your clients with the provided services or effectiveness of your advertising campaign.

This will help you in preparation and planning of your future marketing activities.

If you need to get a better understanding of your clients’ needs and opinions, the best way is the research by phone. The key advantage is that it is targeted and enables to flexibly respond to clients’ knowledge and skills right away during the phone call.

A research by phone is also a good option if you plan to launch a new product to the market and you wish to know beforehand what respond can be expected, or if you plan to expand to other countries and you need to understand the potential of foreign markets. As we are a MULTILINGUAL call centre, we are able to make researches at foreign markets under very favourable terms.

Our experts will prepare dedicated electronic questionnaires allowing for transparent recording of data from telephone calls in accordance with your ideas and requirements. After completion of the market research, we will deliver to you full database of respondents and summary reports and statistics in accordance with your instructions. It stands to reason that reports are sent on an ongoing basis by agreed deadlines so that you always have available the necessary preliminary and up-to-date results of the research.

To maximise the results, each operator is motivated to increasing sales in form of personal evaluation and involvement in various internal motivating competitions. High-quality product trainings and trainings in selling and reasoning skills are provided as a standard.

Our long-term experience in telephone sales and many happy clients are the guarantee of top quality of our services.

Depending on the type of your product and the addressed clients, we will offer to you a tailor-made solution with recommendations of the best-fit type of telephone sale.

By this form of sale we offer our extensive and daily updated databases. We can use our databases to prepare complete cross-sale and up-sale programmes with maximum added value and as efficient as possible.

Each company has to provide its customers with necessary care and support to ensure its successful operation. We will make it our job for you!

A good choice to provide customers with an adequate care and necessary information at the right time is the client service line.

Our experts will prepare a proper call script, to ensure relevant information and sufficient understanding of your employees’ approach to clients. Our call centres have many years of experience with mystery calls and with checks over quality of provided services.

If you have your own call centre, and/or an internal network of dealers, we can provide you with an efficient and independent check of actual performance and quality of their work. We can precisely measure the expertise and willingness of each call operator and/or employee without having the evaluation distorted by an “internal view” and with no risk of leakage of information of such check.

All evaluation calls can be recorded and the records can be then analysed with our experts who will provide you with proper advice and recommendations on the areas that need to be improved by your employees. Additionally, we can provide you with tailored trainings for your employees in the areas of their major deficiencies.

Interactive Voice Response is an automated voice system allowing certain information to be provided or received from the client without an intervention of a live operator.

This is a sales promotion tool for products and services, and it is also used to serve inbound calls. IVR also allows calls or orders to be collected and sorted in groups, which guarantees minimum staff costs with top quality of processing.

Another possible use of our IVR system is identification of the caller based on PIN or the phone number, allowing you to assign various product and service groups to selected groups of customers.

In case of queuing of callers, our IVR system can replay to clients e.g. latest news which might be of their interest or give automated response to frequently asked questions. Another option for the caller is to leave an audio message, SMS, e-mail notification or a call back request.

IVR as a supplementary solution

IVR can be combined as a supplementary solution to an infoline with a live operator or it can be enabled during the period between the end and the beginning of the operation of the infoline.

Last, but not least, IVR system can be used as an outbound telemarketing tool – for satisfaction surveys and/or making s database of prospective clients.

In the present competition, each company needs to permanently attract new customers. With us you can make it!

Our objective is to provide you with an effective acquisition channel bringing to you new business opportunities and improving the awareness of your company and allowing you to attract wider groups of potential clients. Besides the so-called cold calls we also offer services focused on obtaining consents with further contacting and thus we can prepare for you a database of clients which can be contacted directly by you and/or your dealers.

Thanks to our extensive and constantly updated databases, we can select a target group which is tailored for you. We can then address the group in a professional and informal way.

The telephone acquisition can be properly supplemented by further marketing activities, such as e.g. direct mailing or direct e-mailing with marketing information on your company and products.

Present your company or directly offer your products and services to clients.