What are call center services?

Call center services are services performed by teleservices operators in a call center environment and include everything from answering the phones to handling product recalls and marketing or statistics calls. Virtually any business process you can do by phone, web or email can be outsourced to ON BUDGET CALL CENTER. You can use our services to extend your reach into new markets, provide stronger customer support or even retain your existing customers. We even offer services for all phases of the sales process from marketing to inside sales. By outsourcing to us, your business will benefit by minimizing staffing and overhead costs.

What is Business Process Outsourcing (BPO)?

Call Center Outsourcing and the ON BUDGET CALL CENTER Difference

By outsourcing call center services to ON BUDGET CALL CENTER, there is no need to invest more resources, technology or facilities. We can save you money and time as your trusted third-party provider, handling various business processes from customer service to CRM hosting.ON BUDGET CALL CENTER offers boutique-style services found in smaller firms, with a large company infrastructure. So you get the attention you deserve and the resources you need. That’s the ON BUDGET CALL CENTER difference.

We can provide you any number of BPO services including:


CRM Hosting
Hosted Managed Services ( HMS )

TTY IP Relay Services

Is the service you were looking for not listed? Don’t worry! Any call center service can be outsourced to ON BUDGET CALL CENTER, from telephone answer services to customer care. Just call us today to discuss your BPO needs.

Customized Call Center Outsourcing Programs
Working with ON BUDGER CALL CENTER, we can help you design a call center outsourcing program that precisely fits your needs. We will customize your script accordingly, and provide you with highly trained agents who can be available 24/7/365 to support your program. Additionally, with our nationwide network of call centers, we can give you access to a wide range of call center expertise in both business-to-consumer (B2C) and business-to-business (B2B) programs.

Quality Call Center Services
ON BUDGET CALL CENTER provides through its EU call center partner, quick and consistent feedback to our agents to support our superior performance. We maintain an industry leading agent/supervisor ratio and offer call recording.

In addition to our own in-house quality monitoring, we use an independent third-party firm to evaluate our service levels. Isn’t it time you put our award-winning call center outsourcing team to work for your business?

A client service line can be regarded as a benefit for the end customers providing them with access to required information on products and services. Get ahead of your competitors with us!

We will be glad to provide you with comprehensive client service line activities in the scope requested by you, in language versions, on a 24/7 basis and with a guaranteed quality and availability.

We can use researches to find out what is the public awareness of your company or brand, satisfaction of your clients with the provided services or effectiveness of your advertising campaign.

This will help you in preparation and planning of your future marketing activities.

If you need to get a better understanding of your clients’ needs and opinions, the best way is the research by phone. The key advantage is that it is targeted and enables to flexibly respond to clients’ knowledge and skills right away during the phone call.

Market research by phone

A research by phone is also a good option if you plan to launch a new product to the market and you wish to know beforehand what respond can be expected, or if you plan to expand to other countries and you need to understand the potential of foreign markets. As we are a MULTILINGUAL call centre, we are able to make researches at foreign markets under very favourable terms.

Evaluation, reports and statistics

Our experts will prepare dedicated electronic questionnaires allowing for transparent recording of data from telephone calls in accordance with your ideas and requirements. After completion of the market research, we will deliver to you full database of respondents and summary reports and statistics in accordance with your instructions. It stands to reason that reports are sent on an ongoing basis by agreed deadlines so that you always have available the necessary preliminary and up-to-date results of the research.

Our operators are organised in groups by their specialisation considering their personal preferences and skills, therefore we can sell by phone in fact anything you could think of.

The success is based on professional and trained operators

To maximise the results, each operator is motivated to increasing sales in form of personal evaluation and involvement in various internal motivating competitions. High-quality product trainings and trainings in selling and reasoning skills are provided as a standard.

Our long-term experience in telephone sales and many happy clients are the guarantee of top quality of our services.

We offer tailor-made solutions

Depending on the type of your product and the addressed clients, we will offer to you a tailor-made solution with recommendations of the best-fit type of telephone sale.

By this form of sale we offer our extensive and daily updated databases. We can use our databases to prepare complete cross-sale and up-sale programmes with maximum added value and as efficient as possible.

Use our services in outsourcing of order lines and let your employees to attend to more effective activities.

Our operators will provide all necessary services and acts to enable your customers to order goods or services from you easily by phone.

If you operate an internet shop, you certainly have a number of phone calls from your potential customers. We will ensure that the calls are responded in a proper quality and we will guarantee availability of your order live in accordance with the agreed SLA parameters.

You will be informed of the course of all phone calls via summary reports made on a daily basis. Additionally, we will divide the calls in groups as order calls and information calls and thus rather than answering questions your time could be spent for dealing with actual orders.

In case of outsourcing of an order line, besides sale by phone, the contact centre can ensure storage, packing and distribution of goods in the Slovak Republic and signing of the related documents including identification of the client.

Each company has to provide its customers with necessary care and support to ensure its successful operation. We will make it our job for you!

A good choice to provide customers with an adequate care and necessary information at the right time is the client service line.

We will be glad to make use of our many years of experience in operation of client service lines in your favour and to provide you with top quality comprehensive services. For each of our clients we operate a tailored CRM system maintaining relevant information of calling customers and the information is made available through regular reports. Thanks to this system you can gain a better knowledge of your customers, their needs and requirements. It goes without saying that the line can be operated on a non-stop basis in any language versions selected by you.

As we aim to provide our clients with top quality of the provided services, we use state-of-the art technologies allowing us to achieve the objectives defined by the client more effectively.

Technological services, provided to our clients include, e.g.: Total Recording – recording each phone call, IVR (Interactive Voice Response) or secured connection with the client to avoid any leakage of confidential information.

Quality of all phone calls is monitored by our experts, who replay the calls and then analyse the calls together with operators and thus we can constantly improve quality of calls and satisfaction of calling clients.

Upon your request, we will present to you our references and experience in operation of client service lines.

Ask us to prepare for you a non-binding price offer for use of our call centre customer care services.

Your employees’ approach to clients, their behaviour and quality of services provided by them must be of key importance for you. If you need an independent verification of how your employees act when dealing on behalf of your company, the best choice are mystery calls and mystery shopping.

We can draft a proper script for discussion

Our experts will prepare a proper call script, to ensure relevant information and sufficient understanding of your employees’ approach to clients. Our call centres have many years of experience with mystery calls and with checks over quality of provided services.

If you have your own call centre, and/or an internal network of dealers, we can provide you with an efficient and independent check of actual performance and quality of their work. We can precisely measure the expertise and willingness of each call operator and/or employee without having the evaluation distorted by an “internal view” and with no risk of leakage of information of such check.

We will record your calls

All evaluation calls can be recorded and the records can be then analysed with our experts who will provide you with proper advice and recommendations on the areas that need to be improved by your employees. Additionally, we can provide you with tailored trainings for your employees in the areas of their major deficiencies.

Interactive Voice Response is an automated voice system allowing certain information to be provided or received from the client without an intervention of a live operator.

This is a sales promotion tool for products and services, and it is also used to serve inbound calls. IVR also allows calls or orders to be collected and sorted in groups, which guarantees minimum staff costs with top quality of processing.

Another possible use of our IVR system is identification of the caller based on PIN or the phone number, allowing you to assign various product and service groups to selected groups of customers.

In case of queuing of callers, our IVR system can replay to clients e.g. latest news which might be of their interest or give automated response to frequently asked questions. Another option for the caller is to leave an audio message, SMS, e-mail notification or a call back request.

IVR as a supplementary solution

IVR can be combined as a supplementary solution to an infoline with a live operator or it can be enabled during the period between the end and the beginning of the operation of the infoline.

Last, but not least, IVR system can be used as an outbound telemarketing tool – for satisfaction surveys and/or making s database of prospective clients.

In the present competition, each company needs to permanently attract new customers. With us you can make it!

Our objective is to provide you with an effective acquisition channel bringing to you new business opportunities and improving the awareness of your company and allowing you to attract wider groups of potential clients. Besides the so-called cold calls we also offer services focused on obtaining consents with further contacting and thus we can prepare for you a database of clients which can be contacted directly by you and/or your dealers.

Address a proper target group

Thanks to our extensive and constantly updated databases, we can select a target group which is tailored for you. We can then address the group in a professional and informal way.

Use supplementary marketing activities

The telephone acquisition can be properly supplemented by further marketing activities, such as e.g. direct mailing or direct e-mailing with marketing information on your company and products.

Present your company or directly offer your products and services to clients.